The Doctors Ti Rakau – Contact, Hours, Services and Fees

The Doctors Ti Rakau operates as a family-focused general practice situated along Ti Rakau Drive in Burswood, Auckland. The facility provides comprehensive primary healthcare services ranging from routine general practice consultations to urgent accident care and specialized medical assessments for both enrolled patients and casual visitors.

Strategically positioned to serve the East Tamaki and Botany Downs communities, the practice maintains weekday operations with extended morning accessibility through its walk-in clinic. As a member of The Doctors network, the centre offers integrated care pathways while retaining localized patient management systems.

Where is The Doctors Ti Rakau located and how can patients make contact?

Key Insights for Patients

• Morning walk-in clinic operates for four hours daily without requiring appointments
• Multilingual clinical team accommodating nine languages including Samoan, Tagalog, and Mandarin
• Shared care arrangements allow enrolled patients to visit other networked practices
• INZ-approved immigration medical examinations available with advance telephone booking
• On-site radiology facilities reduce the need for external referrals
• Telehealth consultations accessible through The Doctors national platform

What are the opening hours and when can patients access care?

The practice maintains consistent weekday scheduling accommodating both routine healthcare needs and urgent morning consultations. Patients should understand the distinction between standard appointments and walk-in availability to select the appropriate access pathway.

Regular Operating Schedule

Standard operations run Monday through Friday from 8:00 AM to 5:00 PM. The practice closes completely during weekends and observes all New Zealand public holidays including Waitangi Day, Easter, ANZAC Day, King’s Birthday, Matariki, and Labour Day.

Walk-in Clinic Access

Between 8:00 AM and 12:00 PM on weekdays, the facility operates a walk-in clinic requiring no prior appointment. This service specifically addresses urgent medical needs that arise outside scheduled consultations, though patients should note that additional fees apply for this convenience.

After-hours Arrangements

For medical emergencies occurring outside operational hours, the practice directs patients to Botany Medical and Urgent Care for continuous coverage.

Which medical practitioners provide care and what services are offered?

The clinical team comprises five practitioners with varying specializations ranging from general family medicine to urgent care accreditation. This enables the practice to manage both chronic health conditions and acute injuries within a single facility.

General Practice Team

Dr Larissa Bastgen, Dr Zia Khan (also listed as Dr Ziaulah Khan), and Dr Diala Ibrahim provide standard general practice services including preventive care, chronic disease management, and family health consultations.

Urgent Care Physicians

Dr Allan Tee and Dr Teresa di Bartolo (also listed as Dr Teresa Di Bartolo) hold vocational registration as general practitioners with additional urgent care physician credentials, allowing them to handle accident-related injuries and immediate medical concerns.

Available Medical Services

The facility offers comprehensive primary healthcare encompassing general check-ups, immunisations, and flu vaccinations. Specialized services include immigration medicals approved by Immigration New Zealand, occupational health assessments, skin cancer checks, liquid nitrogen treatments, and minor surgical procedures.

How does enrolment work and what fees should patients expect?

The practice accepts both enrolled patients eligible for subsidized care and casual visitors requiring immediate attention. Patients should understand fee differences and documentation requirements to ensure appropriate financial preparation for consultations.

New Patient Enrolment

Enrolment remains open to New Zealand citizens and eligible residents who present appropriate identification. New patients receive welcome status upon completion of registration forms and verification processes.

Appointment Types

Enrolled patients access online booking facilities through The Doctors App or patient portal for routine consultations, prescription renewals, and result viewing. Those requiring urgent care prior to enrolment must telephone the practice directly.

Fee Structure and Payments

Standard consultations for enrolled patients aged 25 and above cost $60, reduced to $20 for Community Services Card holders. Casual patients face higher fees starting at $60 for the same age bracket. The practice requires pre-payment for services and applies late fees for missed appointments.

What is known about the practice timeline and operational history?

The establishment history of The Doctors Ti Rakau is not documented in publicly available sources. The practice currently maintains active operations with full primary healthcare licensing.

1. Current Operations: The practice maintains active status at 316 Ti Rakau Drive with full primary healthcare licensing.
2. Network Integration: Connection established to The Doctors shared care network enabling cross-practice patient management.
3. Service Expansion: Implementation of walk-in clinic hours from 8:00 AM to 12:00 PM weekdays.
4. Facility Features: On-site radiology capabilities confirmed as operational.

Specific establishment dates, previous locations, or historical milestones are not publicly documented.

What details are confirmed versus what remains uncertain?

While the practice publishes extensive operational details, some background information remains unavailable.

How does the clinic integrate with East Auckland’s healthcare network?

Situated along the major Ti Rakau Drive corridor, the practice serves as a critical access point for residents of Burswood, Botany Downs, and the broader East Tamaki area. Its positioning within The Doctors network creates flexibility for patients requiring care at alternative locations.

The facility supports community health initiatives while providing specialized occupational health services to local businesses. Similar to how Mitre 10 Mega Palmerston North serves hardware needs in Manawatū, this practice addresses essential medical requirements for East Auckland residents.

For those seeking sporting equipment in the lower North Island, Evo Cycles Lower Hutt offers specialized retail services, demonstrating the regional distribution of specialized local businesses across New Zealand.

What authorities verify the operational details of this practice?

Information regarding The Doctors Ti Rakau derives from official practice communications, healthcare directories, and regional business publications. These sources confirm current operational status and service capabilities.

All welcome at The Doctors Ti Rakau

— Times, Regional Business Coverage

Specific operational data including contact details, fee schedules, and practitioner listings appear on Healthpoint, the national health service directory, and the practice’s official website at thedoctors.co.nz.

Key takeaways for patients considering The Doctors Ti Rakau

The facility offers accessible primary healthcare along Auckland’s eastern corridor with particular strengths in multilingual service delivery and integrated urgent care. Patients benefit from morning walk-in availability, shared care network flexibility, and specialized services including immigration medicals. Those planning initial visits should verify enrolment eligibility or prepare for casual patient fees, while the weekend closure requires alternative arrangements for urgent after-hours care.

Frequently asked questions