Cash Converters Mt Roskill: Phone, Hours, and Fairness Guide

Anyone who has stared at a shelf of second-hand phones and wondered what their old one is actually worth knows the feeling: you want quick cash, but you don’t want to get short-changed. At 979 Dominion Road, Cash Converters Mount Roskill is one of the most convenient Auckland spots to sell, pawn, or buy pre-loved goods, yet online opinions about its prices pull in different directions — the store’s confirmed details and real customer experiences are both here to help you decide whether it deserves your trade.

Phone: 09 320 3822 · Address: 979 Dominion Road, Mount Roskill 1041 · Hours: Sun–Sat 9:00–5:30, public holidays included

Six details from public records, one pattern: the official listing is precise, while third-party data drifts.

Do Cash Converters give you a fair price?

Fairness at a pawn shop comes down to one equation: what the store pays you versus what it expects to sell the item for. Cash Converters makes its money on that spread, so an offer will almost always sit below the retail price you’d get from a private buyer. That doesn’t make it unfair — it makes it a business.

The branch’s public reputation is harder to read. Reviews are scarce, and third-party listings disagree on small details like Sunday hours. You’re not buying a famous track record here; you’re buying a local counter’s judgment call.

Is it worth selling stuff to Cash Converters?

• Free, no-obligation quotes are the standard entry point — you can hear a number and walk away without pressure.
• Offers track current market value and the item’s condition, so clean, working goods fare better than worn or dated ones.
• You’re trading a lower price for speed: cash today beats waiting weeks for a private sale.

For most sellers, the honest calculation is simple. A store quote is the floor, not the ceiling — if the number feels low, say so. Sellers who arrive with proof of what identical items fetch online tend to get better offers than those who accept the first figure put in front of them.

Should I trust Cash Converters?

The strongest signals come from official records: a Ministry of Social Development supplier payment to this branch, and an AUSTRAC agreement that covered four Australian Cash Converters companies without naming the NZ arm. Both point to a business that passes formal vetting. The weakest signal is the absence of recent local review volume — one Yelp note since 2019 cannot tell you how tomorrow’s offer will go.

The implication: trust the store’s paperwork, but verify its numbers elsewhere. A legitimate operation can still overprice, and the thin review record gives you no safety net of public opinion.

Will Cash Converters take anything?

Nothing is automatically accepted, but the net is wide. Cash Converters stores are built on volume — they buy what they can resell, and they resell what they buy. The Mount Roskill store’s typical stock runs from phones and laptops to power tools, jewellery, and musical instruments.

Does Cash Converters buy everything?

• Electronics — phones, tablets, laptops, consoles — are the most common category.
• Jewellery, especially gold, is a steady buy because the value is in the metal.
• Tools, musical instruments, and household items move through the store regularly.
• Clothing, books, and low-value items often aren’t worth the counter time.

The practical test is simple: if the store thinks it can sell your item within a reasonable window, it will make an offer. If the item would gather dust on the shelf, the answer will be no.

Do Cash Converters accept broken phones?

Be precise about the fault. A cracked screen with a working display is a different phone, price-wise, from one that won’t hold a charge or shows a black screen. The more detail you bring — model, storage, carrier status, what’s wrong — the more serious the offer.

The pattern: “will they take it” is the wrong question. The right question is “what’s it worth to them”, because acceptance is easy while a good offer takes preparation.

Which is better, Cex or Cash Converters?

If you’re choosing between Cex and Cash Converters in Auckland, you’re really choosing between two business models. Cex is a second-hand electronics and games specialist that typically steers customers toward store credit. Cash Converters Mount Roskill runs a broader counter — buying and selling everything from phones to guitars — and also writes pawn loans, which Cex does not offer.

Four differences, one pattern: Cex suits electronics traders, while Cash Converters suits anyone who wants cash today or a loan secured by something they own.

Because both stores set prices per item rather than from a published list, the reliable way to win is to get the same item quoted at both places on the same day. A recent phone or console can trade better at Cex; a guitar or a gold ring has one obvious destination.

What percentage do Cash Converters pay?

There is no fixed percentage, and any store that quotes one before seeing your item is guessing. Cash Converters’ payout is built from current market value, the item’s condition, and how quickly the store expects to resell it. The number you receive is already net of the store’s margin — the gap between what you’re paid and what the item will sell for.

That margin is how the shop pays rent and staff, so don’t expect retail-level value. Expect an offer meaningfully below what you would list the item for privately, and expect the gap to widen when a good is slow-moving.

What is the price per gram for 9ct gold at Cash Converters?

9ct gold: call 09 320 3822 for today’s rate · Pricing basis: daily market price, weight, and karat · Before visiting: confirm the current per-gram figure

Gold prices move daily, so any per-gram figure printed online is stale by the time you read it. The Mount Roskill store sets its buy rate from the current market, then factors in the piece’s weight and karat purity. A quick phone call before you leave home gives you the number that actually applies today.

The implication: asking for a percentage is the wrong move. Ask for a total in dollars, compare it to the melt value and to Trade Me, and you’ll know exactly where you stand.

What items can I pawn at Cash Converters?

Pawning is the store’s other core service: you hand over an item, receive cash, and get it back when you repay the loan plus interest. The typical pawn intake mirrors the buy counter — jewellery, electronics, tools, and instruments hold resale value, so they move through the pawn book most often.

Can I haggle with Cash Converters?

• Haggling isn’t part of the official pitch, but secondhand retail runs on negotiation — a polite, specific counter-offer works better than silence.
• Bringing live Trade Me listings for the same item gives you a concrete anchor for “this is what it’s worth”.
• Cash offers and pawn loan amounts are both negotiable within reason; the store’s resale margin is the floor.

The tone matters. Staff at a neighbourhood branch like Mount Roskill see dozens of sellers a week, and reasonable requests get a fair hearing. Demanding retail prices will fail; asking for a little more than the first number often succeeds.

What happens if I don’t buy back from Cash Converters?

Before you hand anything over, write down the maturity date and the total to repay, and ask whether an extension is possible. The buy-back date is the single most important number in the agreement — put it in your phone the same day you sign.

The pattern: a pawn loan is a promise with a calendar attached. The moment the item leaves your hands, the clock starts — and the store keeps the item when the clock wins.

A quick balance sheet before you decide.

Most claims split cleanly: the confident ones come from official records, the fuzzy ones from scattered customer voices. Here’s the line between them.

Confirmed facts

• Address (979 Dominion Road), phone (09 320 3822), Sunday–Saturday 9:00–5:30 hours, and rear parking via Jasper Avenue are listed on the official store page (Cash Converters NZ (official store network)).
• A 2025 Ministry of Social Development supplier extract lists Cash Converters Mount Roskill at $906.00 (MSD (government supplier data)).
• The NZ arm was not part of the 2023 AUSTRAC agreement signed by four Australian Cash Converters companies.

What’s unclear

• The exact 9ct gold buy rate — it changes daily, and the store quotes by phone rather than publishing it.
• Whether a particular item will be accepted — condition and current demand decide, not a universal list.
• A single Trustpilot complaint describes bots bidding up online prices and slow service; the overall volume is too small to call it a pattern (Trustpilot (review aggregator)).
• Third-party opening hours on LoansFinder (Sunday 10:00–16:30) differ from the official page — call before relying on either.
• Customer satisfaction at Mount Roskill — one public Yelp review since 2019 is too little to measure (Yelp (business listings platform)).

What shoppers say

Four comments, four different moods — this is the range of public sentiment around the chain’s New Zealand arms.

“Crappy second-hand stuff” with “stupidly high prices.”

— Reddit user in r/newzealand, 2014 (Reddit (community discussion))

“Incorrect details, overpriced goods, and items supplied in poor or incomplete condition.”

— Reddit user in r/newzealand, 2020 (Reddit (community discussion))

“Bots bidding up prices and slow customer service response.”

— Trustpilot reviewer on Cash Converters New Zealand (Trustpilot (review aggregator))

Then there is the other read.

“Trustworthy, but primarily deals in secondhand items.”

— Reddit user in r/newzealand, 2025 (Reddit (community discussion))

The takeaway

Cash Converters Mount Roskill is a legitimate, convenient shop with a straightforward deal: cash now, margin built in, no judgment about your reasons. The public record is too thin to promise a brilliant price, so the responsibility lands on you. For Mt Roskill locals weighing a quick sale, the choice is clear: get a written quote, check it against Cex and Trade Me on the spot, and negotiate — or accept that the gap between the store’s offer and your item’s true value will quietly belong to someone else.

Frequently asked questions

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