If you’ve ever stared at a login page wondering if you’re in the right place, you’re not alone. The official Trade Me Insurance portal lives at my.trademeinsurance.co.nz, and it’s where you’ll manage your policy, file claims, and update your details. This guide walks you through logging in, registering, resetting your password, and getting support — all in plain English.

4 related posts

Member discount: Up to 15% off ·
Underwriter: Tower Insurance (A.M. Best A- rated) ·
Portal: My Insurance ·
Claims: From login page

Quick snapshot

1Confirmed facts
2What’s unclear
3Timeline signal
4What’s next

The table below summarises the key details you need to access your policy.

Detail Value
Official login URL https://my.trademeinsurance.co.nz/portal
Required fields Email address and password (Trade Me Insurance login page)
Discount for Trade Me members Up to 15% off insurance (Trade Me Insurance contact page)
Underwriter Tower Insurance (A.M. Best A- rated) (Trade Me Insurance contact page)
Phone support (NZ) 0800 950 145 (Trade Me Insurance contact page)
Phone support (overseas) +64 9 985 5039 (Trade Me Insurance contact page)
Email team@trademeinsurance.co.nz
Support hours Mon–Fri 8am–6pm, Sat 9am–5pm, Sun closed (Trade Me Insurance contact page)

How do I log in to my Trade Me Insurance account?

Step-by-step login process for my.trademeinsurance.co.nz

  • Go to my.trademeinsurance.co.nz/portal in your browser.
  • Enter the email address you used to receive your policy documents.
  • Enter your password (passwords are case sensitive).
  • Click Log in.

Source: Trade Me Insurance login page.

What information do I need to log in?

  • Your email address (the one linked to your policy).
  • Your password.

If you haven’t set up a password yet, you’ll need to register first (see the next section).

The upshot

The login process is straightforward — two fields and one click. But if you’ve never logged in before, you’ll need to create an account first. The portal is the same whether you’re on desktop or mobile.

How do I register for a My Insurance account?

Creating a new account from the login page

  • On the registration page, click Create an account.
  • Enter your email address.
  • Create a password (follow the on-screen requirements).
  • Confirm your password and submit.
  • Check your inbox (and spam folder) for a confirmation email.

Source: Trade Me Insurance registration page.

What details are needed during registration?

  • A valid email address.
  • A password you choose.
  • You don’t need an existing Trade Me account to register.
Why this matters

Registration is the only way to access your policy documents online. Without it, you’ll have to call support for every query — a slower route.

What should I do if I forgot my Trade Me Insurance password?

Using the ‘Forgot password’ link on the login page

  • On the login page, click Forgotten password?.
  • Enter the email address linked to your account.
  • Click Send instructions.
  • Check your email for a password reset link.
  • Follow the link and choose a new password.

Source: Trade Me Help password reset guide.

Resetting your password via email

  • If the email doesn’t arrive, check your spam or junk folder.
  • Make sure you’re using the correct email address (no typos).
  • Passwords are case sensitive, so double-check Caps Lock.

Source: Trade Me Help Community login tips.

The catch

If you’ve changed your email address since taking out a policy, the reset email will go to the old address. Contact support to update your contact details first.

How can I contact Trade Me Insurance support?

Trade Me Insurance contact number and email

  • Phone (NZ): 0800 950 145
  • Phone (overseas): +64 9 985 5039
  • Email: team@trademeinsurance.co.nz
  • Online contact form: Trade Me Insurance contact page

Source: Trade Me Insurance contact page.

Support hours and response times

  • Monday to Friday: 8am – 6pm
  • Saturday: 9am – 5pm
  • Sunday: closed

For faster help, use the live chat available on the website during business hours. Source: Trade Me Insurance FAQ.

Can I log in using the Trade Me login app?

Trade Me login app vs. Insurance portal

Your Trade Me account (the one you use for buying and selling) and your Trade Me Insurance account are separate. The Trade Me app does not provide a direct login to your insurance portal.

Separate login credentials for Insurance

To access your insurance policy, you must use the dedicated portal at my.trademeinsurance.co.nz with your Insurance-specific email and password. Source: Trade Me Insurance contact page.

The trade-off

Having separate logins means one less password to remember for your main Trade Me account, but it also means you can’t manage insurance from the same app. Keep both credentials handy.

Step-by-step instructions at a glance

  1. Go to my.trademeinsurance.co.nz/portal.
  2. If you have an account, log in with email and password.
  3. If you don’t have an account, click Create an account and register.
  4. After login, you can view policy documents, update details, and file claims.
  5. If you forget your password, use the Forgotten password? link.
  6. If you need help, call 0800 950 145 or use the online contact form.

Clarity: what we know and what we don’t

Confirmed facts

  • Login page is at my.trademeinsurance.co.nz (official Trade Me Insurance portal).
  • Password reset is available via email link (Trade Me Help password reset guide).
  • Trade Me Insurance uses separate login from main Trade Me site (Trade Me Insurance contact page).
  • Phone support is 0800 950 145 (Trade Me Insurance contact page).

What’s unclear

  • Exact response time for password reset emails (Trade Me Help Community login tips).
  • Whether mobile app login is identical to desktop (no official confirmation).

What users say about the login experience

“Log in. Email address Used to receive your policy documents. Password.”

— Trade Me Insurance website (official login instructions)

“Made a claim online, it was all pretty easy.”

— Reddit user on PersonalFinanceNZ

The Reddit community generally reports a smooth claims process, though some users note that getting help by phone can be faster than navigating the portal.

Summary: what this means for you

For Trade Me members in New Zealand, the online insurance portal is a reliable way to manage policies and file claims without waiting on hold. The login process is simple, registration is free, and support is available when you need it. The catch: you’ll need to keep your Insurance credentials separate from your main Trade Me login. For anyone who prefers to handle insurance digitally, the portal is the clear path forward. If you run into trouble, the support number (0800 950 145) is your backup.

Related reading: Trouble logging in · Reset or change password

Additional sources

nzbulletin.nz, my.trademeinsurance.co.nz, aotearavoice.nz, help.trademe.co.nz, kiwireporter.nz, td.com, info.trademeinsurance.co.nz

Don't miss these

Frequently asked questions

Do I need a Trade Me account to log in to Trade Me Insurance?

No. Trade Me Insurance uses its own login system. You can register with any email address, regardless of whether you have a Trade Me account.

Can I change my Trade Me Insurance password?

Yes. Use the Forgotten password? link on the login page to reset it. You’ll receive instructions by email.

Is my policy information available after login?

Yes. Once logged in, you can view your policy documents, update your address, and check your coverage details.

How do I file a claim through the login portal?

After logging in, look for the claims section. You can lodge a claim online and track its progress. Alternatively, call 0800 950 145 to start a claim over the phone.

What browsers are supported for the insurance login?

Trade Me Insurance recommends using the latest versions of Chrome, Firefox, Safari, or Edge. The portal is also accessible on mobile browsers.